AGP Executive Report
Last update: 8 hours agoConsumer Tech & Retail: Total Expert says it’s ending the CRM era and rolling out a “Customer Operating System” built around always-on, context-driven execution. AI in Customer Service: Licious partners with MoEngage to personalize journeys across digital and quick commerce using AI-driven recommendations. Food & Drink Launches: Gong cha drops limited-edition 20th Anniversary Tumblers (with a boba charm) starting Aug. 4, while Biscoff unveils festive Christmas 2026 biscuit boxes launching next week in Tesco. Quick-Service Updates: McDonald’s posts strong Q2 profit and names Skye Anderson president of McDonald’s USA; Greggs’ salads are credited with summer resilience, and a separate Greggs franchise buildout in Canvey is underway. Consumer Policy: A Michigan Supreme Court ruling revives the state AG’s ability to pursue insulin-pricing investigations under the Michigan Consumer Protection Act. Regulation & Safety: Singapore’s HSA could gain expanded powers under proposed amendments consolidating key healthcare oversight. Logistics: Häfele opens a new distribution centre in Germany aimed at faster dispatch and sustainability. Local Openings: Costa Coffee confirms a new Stourport store opening Aug. 7.
Note: AI summary from news headlines; neutral sources weighted more to help reduce bias in the result. Feedback is welcome. Please let us know if you have any comments or suggestions about the AGP Executive Report.
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